Shipping + Returns Policy
Shipping Options (Australia Wide)
Free Delivery - all orders over $50
Flat Delivery Fee $10 - all orders under $50
Express Delivery Fee $20 - If you require next day delivery.
Please note that we can't send orders to PO BOX's.
Down The Rabbit Hole Wines will always endeavour to deliver wine to buyers in as little time as possible. Please allow up to 7 working days for delivery to be made. Remote areas may take slightly longer for obvious logistical reasons. For all SA customers we do our best to get the order out to you the day after your order has been placed.
Minimum Age of Delivery
Down The Rabbit Hole Wines operates under a SA Producers Licence, to buy wine from the website the buyer must be over 18 years of age, verifiable by ID and specify a domestic shipping address within Australia. By placing an order with Down The Rabbit Hole Wines, the buyer confirms that they are over the age of 18 and it is legal that they purchase Alcohol. Down The Rabbit Hole Wines is required under SA law to requests your date of birth upon ordering, this information is kept for legal reasons only. The courier delivering the wine will check identification; wine cannot be delivered to a buyer unable to prove they are of legal age.
Dry area restrictions
Down The Rabbit Hole Wines will not deliver to any area deemed a dry zone under Australian law, Please do not attempt to order to these areas as they will be refused.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: PO BOX 20 McLaren Vale 5171 SA.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: PO BOX 20 McLaren Vale 5171 SA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.